55,000+ customers receive unusually high bills
Following go-live, more than 55,000 customers receive larger-than-normal bills. The City launches a Utility Billing Assistance Form amid a surge of complaints about bills, usage, account access, and customer-service wait times.[1][2]
Systems & Software (enQuesta)UtiliUse
What the sources say
- Customers
- 55,000
- Comparator
- greater-than