· Precursor
Legacy (Tyler Technologies) billing upgrade causes a payment outage
A Tyler Technologies software upgrade disrupts water-service payment processing. The City waives late fees and suspends auto-draft; customers must re-register their online portal accounts. Penalties resume January 3, 2023.[1]
What the sources say
- ✓ Verified
A December 2022 Tyler Technologies upgrade disrupted payment processing; the City waived late fees until January 3, 2023.[1]